Terms & Conditions of all EnGrande S.L. Internet Sites
I. General Conditions of Contract
1. Description of service provided
This website has been created and is managed by "EnGrande, Sociedad Limitada" (hereafter referred to as "EnGrande"), and the names pertaining to this company, its logos and websites are www.30budapest.com, www.30granada.com, www.30lyon.com, www.30madrid.com, www.30valencia.com, www.amsterdam30.com, www.andorra30.com, www.antwerp30.com, www.athens30.com, www.bangkok30.com, www.barcelona30.com, www.berlin30.com, www.bilbao30.com, www.bologna30.com, www.brugge30.com, www.brussels30.com, www.budgetplaces.com, www.budgetplaces.net, www.buenosaires30.com, www.cannes30.com, www.cologne30.com, www.copenhagen30.com, www.cordoba30.com, www.cork30.com, www.dublin30.com, www.edinburgh30.com, www.florence30.com, www.frankfurt30.com, www.geneva50.com, www.glasgow30.com, www.istanbul30.com, www.krakow30.com, www.lisbon30.com, www.liverpool30.com, www.london30.com, www.losangeles30.com, www.m.budgetplaces.com, www.malaga30.com, www.malta30.com, www.manchester30.com, www.marrakech30.com, www.marseille30.com, www.melbourne50.com, www.miami50.com, www.milan30.com, www.montreal50.com, www.munich30.com, www.napoli30.com, www.newyork50.com, www.nice30.com, www.palermo30.com, www.paris35.com, www.pisa30.com, www.porto30.com, www.prague30.com, www.riodejaneiro30.com, www.rome30.com, www.rotterdam30.com, www.saintpetersburg30.com, www.salamanca30.com, www.salzburg30.com, www.sanfrancisco50.com, www.sevilla30.com, www.singapore30.com, www.stockholm30.com, www.sydney50.com, www.toronto50.com, www.toulouse30.com, www.vancouver50.com, www.venice35.com, www.vienna35.com, www.warsaw30.com, www.zaragoza30.com, www.zurich30.com. We act as intermediaries between accommodation providers and site users to provide an accommodation reservation service for hotels, hostels, bed & breakfasts, apartments and rural guest houses. Our service is based on the information provided to us by the accommodation owners. We make every effort to ensure that the information provided on this website is accurate. EnGrande accepts no responsibility whatsoever for the accuracy of information provided by third parties, nor interruptions in services of any kind.
The mentioned websites, their contents and infrastructure used to provide said information, belongs exclusively to "EnGrande, Sociedad Limitada". The user hereby agrees to use this website for personal ends which do not include the direct or indirect personal financial gain of the user. The user also agrees to use this website in a lawful manner and in no way which is prohibited by these conditions and the law.
3. Credit card guarantee
Our collaborating accommodation requires the user’s credit card details in order to secure the reservation. This information is supplied directly to the accommodation where the reservation has been made*.
When making a reservation, the client directly accepts an agreement with the accommodation chosen. "EnGrande, Sociedad Limitada" will directly charge the client’s credit card a prepayment which corresponds to between 10% and 25% of the total cost of the reservation for the intermediary service. This online payment is made in euros, and will be clearly shown before your credit card is charged. When this has been completed, it means that the reservation has been confirmed and the accommodation availability will be blocked for the dates of your reservation. The remaining amount of the total charge will be paid in local currency directly upon your arrival at the accommodation (unless otherwise indicated). You can book for up to 20 people at a single establishment and for a maximum of 31 nights.
*We have 'Secure Sockets Layer' (SSL) software from VeriSign which guarantees encryption of credit card data sent via the Internet, preventing third party access to this information. This software ensures that every transaction is 100% secure.
Some hotels have a policy to carry out pre-authorisations of the credit card to confirm the reservation. They may do it before the client’s date of arrival in order to check that the card is still valid and to verify that there is enough credit to cover the cost of the reservation. If the card is not valid or does not have enough credit to cover the amount due to be paid on arrival, we urge the client to get in contact with the accommodation and provide details of a valid card. If there is an error during the pre-authorisation process, the hotel may cancel the reservation. It is therefore very important that the client makes sure the credit card used during the reservation process is valid and has enough credit until the day of arrival to avoid the reservation being cancelled.
PayPal payment conditions
The customer must make sure that the billing agreement with us remains active until the check-out date has passed, to avoid the cancellation of their reservation.
4. Cancellations and no-show policy
Please be aware that all accommodation applies its own specific cancellation policies, details of which are shown during the booking process on the web page and also on the confirmation email.
You can cancel your reservation (as long as it is done within the time limit specified by the accommodation's cancellation policy as stated in the confirmation email) in one of the following ways.
Either send an email to firstname.lastname@example.org, or, if you have an account, sign in, click on ‘My reservations’, then select and cancel the reservation. If you don’t have an account, go to ‘Find a reservation’, enter your email address and reservation number, then click the ‘Cancel Reservation’ button. You will subsequently receive an automatically generated email confirming the cancellation. Please check your reservation confirmation email, which details the applicable cancellation policy, for further information.
Cancellation will entail a penalty fee equivalent to the amount paid online to reserve the stay, which corresponds to between 10% and 25% of the total cost of the stay at the accommodation. In the case of partial cancellation, the penalty fee shall be reduced proportionally.
If the reservation is cancelled by notifying us before 12:00 midday (local time at destination) on the day specified in the cancellations policy indicated during the reservation process and in the reservation confirmation, the client will receive a discount offer equivalent to the penalty fee, to use towards the online payment of future reservations operated by EnGrande. The discount offer shall be valid for a period of 6 months. Please note that we must charge a minimum of 0.30€ for each reservation. EnGrande reserves the right to not award the client the discount at its own discretion.
If the reservation is cancelled by notifying us after 12:00 midday (local time at destination) on the day specified in the cancellations policy indicated during the reservation process and in the reservation confirmation, or if the client simply does not show up at the accommodation (no-show), without having contacted us within the cancellation period specified by the accommodation in the reservation confirmation, the accommodation will charge a penalty fee in accordance with its cancellation conditions. The amount paid online will not be reimbursed and the client shall not benefit from the discount offer. Should the client decide upon arrival not to use their reservation, or to only make use of part of it, the accommodation owner has the right to be compensated according to his own policy. In both cases, the amount paid online will not be refunded.
EnGrande acts in good faith as an intermediary in contracting your reservation, which is then confirmed by the accommodation provider. The accommodation provider is ultimately responsible for providing the accommodation, and it is the sole responsibility of the accommodation provider to respond to any incident with regards to the final provision of accommodation. EnGrande, in reciprocity with the user in the clause titled "Cancellation and No-Show Policy", assumes responsibility only of the amount paid online to reserve the stay. If and when fault or negligence is found on EnGrande’s part as an intermediary in the provision of information, EnGrande will be liable only up to a maximum amount of the money pre-paid online by the customer.
By paying the Cancellation Fee Protection, if for any reason you need to cancel your reservation within the time limit specified during the booking process and also on the confirmation email, we will refund the amount you paid online; otherwise the same amount will be credited to your account at budgetplaces.com. (If you don’t have an account, please create one in order to be able to use your credit towards future reservations.) Cancellation after the time limit or no-shows will still incur the fees listed by the establishment, the amount you initially paid online will not be refunded and you will not benefit from the discount. Cancellation Fee Protection is not refundable and does not cover credit you used towards the reservation.
If a non-refundable reservation is cancelled, the amount paid online will not be refunded, you will not benefit from the discount and you will be charged 100% of the outstanding balance by the hotelier (if this was not already charged when the reservation was made).
5. Consumer obligation
In order to deal with any complaint, the consumer or user is informed of their obligation to present a complaint form in the service provider’s name or by any other written means which states any breach of contract experienced in-situ, as soon as possible and within a maximum period of 48 hours from the date of arrival, both to the service provider (accommodation reserved) in question and to EnGrande. If the consumer fails to communicate their complaint in the period of time and by the method stated, they must be able to prove the alleged breach of contract according to the established general proof criteria, and any damage caused by or made worse by their failure to communicate will be the consumer’s responsibility.
6. Reservation changes
If the client wishes to make changes to their reservation, they must send an email to email@example.com, from the same email address used for the reservation, within the deadline indicated during the reservation process and in the confirmation email, specifying the required changes. Changes to a reservation will always be made subject to current availability, prices, conditions and any active special offers or discounts. If the amount to be paid online for the modified reservation is less than the original prepayment, as penalty fee the difference will be given as a discount to use towards future reservations on our website. By paying the Cancellation Fee Protection, this difference will be refunded. Should the amount to be paid online for the modified reservation be more than the original prepayment, you will be charged the difference. We inform you that, once the time limit stated in the reservation confirmation email has passed, we cannot accept requests for changes to the reservation and the part paid online will not be reimbursed.
Reservation changes which involve reducing the number of people or nights in the original reservation shall be understood as a partial cancellation and, as a consequence, the Cancellation and No-Show Policy (clause 4) shall be applicable proportionally.
Changes are not possible with non-refundable reservations.
7. Liability disclaimer
EnGrande acts as a mediator (or) intermediary in the contracting of the services offered on its web pages. Under no circumstances can EnGrande change the contracting conditions established by each supplier (accommodation reserved).
The photographs and information which appear on our web page are provided directly by the accommodation, hotels and other suppliers, in agreement with the applicable law in the corresponding country. The information on the web site may be modified periodically, either by us, our affiliates or the respective suppliers of both.
Transport companies, hotels, apartments and all those who provide services to us are by contract only and are neither our agents nor employed by us nor by our affiliates or associates, and our function is limited to that of mediator and/or intermediary. We are not responsible for errors, omissions, promises, guarantees, failure to follow through with promises made or negligence on the part of any of our providers. We will not be held responsible for personal damages, death, material loss or any other damages financial or otherwise caused by the providers or their services.
8. Trademarks, Copyrights, Links, Applicable Law
All materials on this website (as well as the organization and layout of the website) are owned and copyrighted or licensed for use by "EnGrande, Sociedad Limitada", located at Travessera de Gràcia, 17-21, 7º, 08017 Barcelona, Spain. All rights reserved. www.30budapest.com, www.30granada.com, www.30lyon.com, www.30madrid.com, www.30valencia.com, www.amsterdam30.com, www.andorra30.com, www.antwerp30.com, www.athens30.com, www.bangkok30.com, www.barcelona30.com, www.berlin30.com, www.bilbao30.com, www.bologna30.com, www.brugge30.com, www.brussels30.com, www.budgetplaces.com, www.budgetplaces.net, www.buenosaires30.com, www.cannes30.com, www.cologne30.com, www.copenhagen30.com, www.cordoba30.com, www.cork30.com, www.dublin30.com, www.edinburgh30.com, www.florence30.com, www.frankfurt30.com, www.geneva50.com, www.glasgow30.com, www.istanbul30.com, www.krakow30.com, www.lisbon30.com, www.liverpool30.com, www.london30.com, www.losangeles30.com, www.m.budgetplaces.com, www.malaga30.com, www.malta30.com, www.manchester30.com, www.marrakech30.com, www.marseille30.com, www.melbourne50.com, www.miami50.com, www.milan30.com, www.montreal50.com, www.munich30.com, www.napoli30.com, www.newyork50.com, www.nice30.com, www.palermo30.com, www.paris35.com, www.pisa30.com, www.porto30.com, www.prague30.com, www.riodejaneiro30.com, www.rome30.com, www.rotterdam30.com, www.saintpetersburg30.com, www.salamanca30.com, www.salzburg30.com, www.sanfrancisco50.com, www.sevilla30.com, www.singapore30.com, www.stockholm30.com, www.sydney50.com, www.toronto50.com, www.toulouse30.com, www.vancouver50.com, www.venice35.com, www.vienna35.com, www.warsaw30.com, www.zaragoza30.com, www.zurich30.com and their associated logos are registered commercial trademarks or names of "EnGrande, Sociedad Limitada". The other products and names of companies mentioned on this website may also be registered commercial trademarks. The copyright of the material contained on this web site belongs to our affiliates, suppliers, or to us, EnGrande, S.L., unless otherwise specified.
Information downloaded from this website is intended exclusively for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame in another web page, use on any other website, transfer or sell any information, software, lists of users, databases or other lists, products or services obtained from this web site. Except with the written permission of EnGrande, S.L., the user agrees to refrain from reproducing, distributing, or transmitting copyrighted materials, accessing or attempting to access password-protected, secure or non-public areas of this web site.
This web site may contain hyperlinks to other web sites or information pertaining to third parties which belong to other companies unrelated to ours and are provided exclusively as a reference and general information, over which we have absolutely no control, and are in no way responsible for either their content or their use. The fact that hyperlinks are included to other web sites by no means implies that EnGrande SL approves of their content or that it maintains any relationship with the companies represented.
EnGrande, S.L. is registered as a company in Spain and therefore is under the jurisdiction of Spanish law and the European Union. Court proceedings and tribunals to settle any dispute will always be those relevant for each case as set forth in Spanish legislation.
9. Carbon neutral project:
The payments made towards the carbon neutral project are not refundable in any circumstances.
Discounts the client may be granted will be shown in your account overview (if you don’t have an account, you can create one by going to the ‘My account’ section of our website), and can be used for future reservations on budgetplaces.com. All discounts awarded will be valid for 6 months from the moment it is issued and can only be used once. Discounts can only be used for new reservations and not for any changes to existing reservations. Discounts can be used against the amounts paid online for your next reservations until they are exhausted or the time limit expires, bearing in mind that we must charge your credit card a minimum of 0.30€ for every reservation made. In its correspondence, EnGrande may refer to its discounts as credit.
In accordance with the Spanish Data Protection & Personal Privacy Law 15/1999, EnGrande, S.L. ensures that all personal information is stored on a secure data base, and is used solely to process your reservation, to inform you of your reservation status, inform you about future EnGrande promotions and activities, and for the purpose of quality control following your stay at the accommodation.
In order to process your reservation, EnGrande, S.L. is obliged to communicate your credit card details and personal information to the accommodation where you have reserved. (Your credit card details are deleted from the hotel extranet 7 days after the termination date of your reservation.) The credit card details provided are used solely and exclusively for the purpose of applying the terms and conditions of the reservation agreement.
As detailed in Clause 34e of the Spanish Data Protection & Personal Privacy Law 15/1999, the client gives their consent to the transfer of their personal details to the aforementioned recipients under the terms and conditions stipulated. EnGrande, S.L. ensures that all personal information is treated confidentially, and that this information is stored on a secure server with the appropriate security measures prohibiting unauthorised access by 3rd parties.
You have the right to request the amendment, correction or deletion of this information by submitting a written request to: EnGrande, S.L., Travessera de Gràcia, 17-21, 7º, 08021 Barcelona, Spain. FAX: +34 93 200 4876 / 93 380 7617 E-MAIL: firstname.lastname@example.org with “request personal data” as the subject of the email.
2. Credit card information:
We directly charge a prepayment to your credit card; your credit card information is vital to guarantee your reservation. You will be required to pay the remaining amount directly to the accommodation (unless otherwise expressly indicated on the web page during the reservation process and in the confirmation e-mail).
Your credit card information is sent to us through a secure server. We use the most modern and secure technology available on the market which encrypts personal and credit card data. The encryption method used is "VeriSign Secured", who have granted us SSL certification which you can verify on the web. We protect our server and our network with firewalls against unauthorized access. This way we can guarantee that it is 100% safe to send credit card data.
3. When do we send email messages to your email account?
You will receive a reservation confirmation email once the process has been finalized. Please print this email and present it once you arrive at your accommodation. However, for technical reasons, EnGrande cannot confirm whether email or SMS confirmations reach their intended destination. This does not affect the validity of the reservation.
We occasionally send emails for the purposes of quality control after your stay. If you are not interested in giving us your opinion, please let us know and we will not send you these emails in the future.
When you are making your reservation, you can register to receive a newsletter with special offers and other information of interest about the company. At any time you can request that we stop sending you these emails. Every email contains a link which allows you to cancel your subscription to the newsletter.
EnGrande SL, Travessera de Gràcia, 17-21, 7º
08021 Barcelona, Spain
WEB: www.engrande.com, all rights reserved.